Terms of Service

At RepairWindowsOnline, we take every precaution when working on your computer remotely.

Precautions We Take

  • We assess risks before making changes.
  • We avoid modifications to operating system files, drivers, or critical data.
  • Whenever possible, we ensure changes can be rolled back.

Customer Responsibility

Despite our precautions, data loss can still occur due to viruses, malware, or hardware failure. For this reason:

  • You must back up important data (documents, photos, music, financial files, etc.) before service.
  • Backups should be stored on an external drive or cloud service.
  • If you do not have a backup, you must inform the technician so additional safeguards can be taken.

Hardware Issues

If our technicians determine that hardware is failing (such as a hard drive or motherboard):

  • We will notify you immediately.
  • Remote repair cannot continue since physical replacement is required.
  • We recommend contacting a local PC repair shop for hardware replacement.

Remote Access Software

We use enterprise-grade remote support tools, such as LogMeIn Rescue or ScreenConnect, to perform repairs.

Why We Use Them

  • Trusted by both consumers and enterprises.
  • Strong security and privacy features.
  • No unnecessary software installed on your PC.

Session Policy

  • Remote software is active only during your support session.
  • Once the session ends, the software is removed.
  • We cannot access your system without your consent.
  • Unlike some competitors, we never leave remote access software behind.

Accountability

All technician actions during a session are logged. If concerns arise, our management team can review these logs to ensure quality and accountability.